We accept payments online through the website and some QR Code-based payments in studio (cash payments not accepted). We strive to accept a variety of payment methods to provide flexibility and accessibility and these are the payment methods accept at FLO now:

1. Credit Cards (Visa, Master, AMEX)
2. PayNow
3. GrabPay
4. FavePay
5. Atome
6. ShopeePay (QR Code in-studio only)

1. Standard Courier Delivery at $1.90 for orders below $80 or Free local shipping for orders above $80. (3 - 4 working days)
2. Next Working Day Express at $15. Option available for selection at checkout.
3. Self-Pickup at our Studio located at 202 Spaze. (Usually ready within 24 hours)
4. Purchase directly over at our Studio located at 202 Spaze (Notification of visiting time frame required)

If same day delivery is required, you can arrange on your end Grab delivery / Lalamove / Uparcel etc. and coordinate with us on the pickup timing. Or you can reach out to us and we can arrange on your behalf based on the rates that is provided by the 3rd party delivery platforms.

We have free local shipping for orders $80 and above. For orders below $80, it is $1.90 for local courier delivery or free self-pickup from our studio is possible.

Online orders will be processed within 1-2 working days, and it takes 1 -3 working days for local shipping.

Orders may experience delays if there is a high volume of orders during seasonal periods or holidays. We seek your kind understanding as we will try our best to process them ASAP.

Working days for processing of orders are Mondays-Fridays. 

Working days and hours for courier delivery are Mondays - Saturdays, 9AM - 10PM. Deliveries will be made anytime within these times. If the shipping day falls on a Public Holiday, delivery service will resume the next working day. For office addresses, the delivery company usually plans for delivery before 6pm on a best-effort basis. Should the parcel fail to be delivered, there will be 1 re-delivery attempt. Should the recipient be unreachable by phone, email or SMS after failed delivery attempts, the parcel will be returned to us. Re-delivery can be arranged again with a courier fee of $1.90.

Working days and hours for courier delivery are Mondays - Saturdays, 9AM - 10PM. Deliveries will be made anytime within these timings. If shipping day falls on a Public Holiday, delivery service will resume the next working day. For office addresses, the delivery company will usually plan for delivery before 6pm on a best-effort basis. Should the parcel fail to be delivered, there will be 1 re-delivery attempt. Should the recipient be unreachable by phone, email or SMS after failed delivery attempts, parcel will be returned to us. Re-delivery can be arranged again with a courier fee of $1.90.

Restricted areas include: Changi Airport, Alps Ave, Jurong Island.

NOTE: The website would not be able to filter out the postal codes for these restricted areas at the moment. If order is placed with delivery address to the above restricted areas, we would contact you to request for an alternative delivery address.

Item will be ready for pickup usually in 24 hours.

You will be informed via the email address that you provided during the checkout.

Alternatively, you can contact us via WhatsApp or Email to check if you require it urgently.

Do note we're closed on Sundays and PH.

Most of our merchandises do not fall under restricted goods in most countries. However, items that contain alcohol as part of the product ingredient are restricted for international shipping. Hence, shipping of such items will not be possible unfortunately. Items such as diffusers and essential oils are alright.

If you wish to purchase our Diffuser Home bundle where Cleaning Solvent (contains alcohol) is part of the bundle, we will process a partial refund of the Cleaning Solvent for you.

The shipping fee stated above and in your order does not include any tax or duty. Hence, if any tax or duty is incurred upon inspection and evaluation, you will be responsible to cover those fees.

While your items will be processed for delivery in 1-2 working days, delivery time will differ depending on your shipping destination. However, rest assured as you will be able to track your parcel's delivery status with a tracking number and link that will be sent to you via email once we have processed your order.

All products are sold as is and no refunds will be issued.